1CRM Customer Portal & eStore Annual Cloud Service

 445.50

The 1CRM Customer Portal and eStore offers 24/7 sales and service for all your customers. The Portal is included free with each purchase of 1CRM user licenses.

SKU: 1CRM-Cloud-Portal Category:
Description

Description

With the 1CRM Self-Service Portal installed, your business moves to the next level – as your customers are now able to collaborate directly with you. With 24/7 self-service customer access to sales and service, your customer support workload is reduced, expenses are reduced, yet your customers are happier than ever. 

The 1CRM Self-Service Portal enables customers of businesses that have implemented 1CRM to collaborate with their supplier on a wide range of topics. Customers using the Self Service Portal may perform many tasks, including: 

  • Review Frequently Asked Questions (FAQs) and their answers Search the Knowledge Base 
  • Participate in Customer Forums – a full forum system is included within the Self-Service Portal (users of the 1CRM system must be added as Contacts if they are to participate in the forums) 
  • Register for Marketing Events, Newsletters and Seminars
  • Update their own contact information at any time, directly within their supplier’s master records kept by the 1CRM System
  • Change their own password for access to the Self-Service Portal 
  • Fix a Lost Password by requesting a new password
  • Use the 1CRM eStore, based on VirtueMart 
  • File service Cases directly within their supplier’s 1CRM system, and return at any time 24/7 to review updated information
  • File Software Bugs directly within their supplier’s 1CRM system, and return at any time 24/7 to review updated information
  • Collaborate on a Project
    • The customer can see all the project tasks identified (although some may be hidden from the customer by users of the 1CRM system), and the progress % to date
    • The customer can see all Documents linked to the project, and can add new documents themselves
    • The customer can see Notes related to the project (although some may be hidden from the customer by users of the 1CRM system) – and may add additional notes themselves – optionally with file attachments such as Microsoft Office files
    • The customer can see all Contacts related to the project (users must be added as Contacts within the 1CRM system if their contact information is to be exposed in this manner)
  • Access Quotes to review and comment on or approve them
  • Access Invoice and Payment history to check their account balance and status with your business 
1CRM Customer Portal & eStore Annual Cloud Service was last modified: June 25th, 2020 by anandhagrocery
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Shipping & Delivery

At Anandhagrocery.com we are committed to delivering your order accurately, in good condition, and always on time promised by our customer care executive or on website or mobile.Each order would be shipped only to a single destination address specified at the time of payment for that order. We make our best efforts to ensure that each item in your order is shipped out on the same day of the order date. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and immediately call us.

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